FAQs

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Your personal care programme will be managed by a team leader reporting to our manager.

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We will ensure that you will be introduced to an alternative carer who will be familiar with your needs.

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Your carer will assist with personal care such as washing, dressing and practical support such as meal preparation, shopping and light housework.

Where they are required, live-in services are available including night cover either on a constant care, periodic care or standby care basis.

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If you do not get along with you carer, please contact us without delay so we can understand your issues and allocate a replacement carer.

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If you have cause to complain about any aspect of our service, do not hesitate to call us on 020 7193 7462 or email nrishma@dilloncare.co.uk or write to us at:

Dillon Care Ltd
24 Talbot Crescent
Hendon
London NW4 4PE

We will address your concerns without delay.

If you are still dissatisfied you can contact:

Care Quality Commission (CQC)
Phone number: 03000 616161
Address: Finsbury Tower, 103-105 Bunhill Row, London, EC1Y 8TG

Barnet Adult Social Services
Phone number: 020 8359 2000
Address: North London Business Park, Oakleigh Road South, London, N20

General Social Care Council (GSCC)
Phone number: 0207 397 5100
Address: Goldings House, 2 Hay’s Lane, London, SE1 2HB

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We will select an appropriate carer to meet your care needs and one of our managers will introduce them to you. If they are not suitable however we will strive to find a replacement carer as quickly as is practical.

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Staff have many years experience in providing home care support and residential care support to a wide variety of users with a broad range of requirements.  All our staff attend regular training and are Criminal Records Bureau (CRB) checked. We are inspected each year by the Care Quality Commission (CQC).

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Home care covers personal care at home such as washing, dressing and shaving as well as practical support like meal preparation, housework and shopping. Dillon Home Care can be provided on a visiting or live-in basis.

We also provide specialist services where service users may require additional care from carers who have had specific training in caring for a specific condition or who have skills in using special equipment.

We provide support for:
• Older people over 65 years old,
• People with physically disabled,
• People with mental health problems,
• People with learning disabilities,
• People with Dementia

Our short break service provides continuity of care whilst relieving the existing carer or family member.

We provide professional support for those with learning disabilities and special needs caused by:

• Brain trauma
• Epilepsy
• Down’s Syndrome
• Autism
• Cerebral Palsy
• Asperger’s Syndrome
• Angelman Syndrome
• Retts Syndrome

Where do you operate?

We operate in the following London Boroughs

• Barnet
• Brent
• Camden
• Ealing
• Enfield
• Haringey
• Harrow
• Hillingdon
• Hounslow
• Islington

Please call us on 07956 875 110 or e mail us at enquiries@dilloncare.co.uk even if you do not live in the areas listed above, we are constantly expanding our area of operation and may be able to assist.

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We would be pleased to discuss your own or your family’s requirements on an entirely no-obligation basis.

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On completion of our free assessment of your needs, we will advise you of the cost based on the level of service that you require.

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You may qualify for support from your local social services department, so we would advise you contact them directly.

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We are able to support you on a short, medium or long term basis, in line with your requirements.